April 22, 2012

东航北京机场候补的故事

东航一年N度的对折兑换又来临了,北京到上海只需要6000分单程,而由于东航奖励票可以随便改,所以你可以在机场直接候补任何东航的同航线飞机。由于京沪线的航班每天很多,所以候补一向不是什么大问题,我就一直这样的往返于京沪之间。

自从春天来到后,憋了一个冬天人们纷纷出动了,机场的人也越来越多。不过在正常情况下,这也无伤候补,我一如既往的起飞前1个小时拿着2个箱子来到了机场候补,一到候补柜台,傻了,人山人海呀,因为北京天气不好,航班延误很多,都等着候补早点延误的航班回家呢。递上身份证,友好的问了一下排了多少人。

地勤妹妹很淡定的说:“先生,现在已经俨然排了60几号人了。”

“啊?这么多,那我天合联盟的Elite Plus的会员可以加塞儿吗?”

”先生,您的卡在我们星盟联盟没用.”

“!@#!$%@!#@!#@!#@!#,可我每次都用这卡加塞儿的” 心里想这位妹妹一定是国航调过来的。。。。。。再次强调是“天合联盟”

小妹妹拿起电话开始问询,打了2个电话终于搞清楚,我是可以加塞儿的。将我的名字写在了已经翻了好几页的本子上,边上标注“G”

然后我又告诉她我有2件行李,小妹彻底崩溃了,说“这个真不行”

“啊,我每次候补都托运呀,让我签个行李晚到的声明就托了呀”

小妹妹态度坚决,让我去找值班经理去。

来到值班经理柜台,经理一看我是“I”舱,直接回电小妹,:“一会候补到了直接给他托运了吧,I舱,改来改去改不到别家公司的,签个声明就好了。”

原来,北京候补不愿意托运行李的原因是,如果你拿的是Y舱候补,你可能去候补任何一家公司甚至同时候补几家公司,你托运了行李,但是人最后没上去,这样原来上托运的行李还要被找出来,会延误飞机起飞的。

过了半个小时回来等着叫号了,此时,候补的名单已经100+了,地勤小妹直接说:“不接受任何新候补名单了” 然后看着一群归家心切的人们探这脑袋等着被叫道, 而我由于是天合联盟的Elite Plus,淡定的拿着登机牌走了,最后只有金卡和银卡的候补成了。剩下的人们将继续候补着下一个航班。

这天的经历是属于比较极端了,因为过去整个一年我都在用I舱候补,只有这次是真的需要把天合Elite Plus级别拿出来用用,其它的时候,基本到了就走了。

在正常情况下,起飞前30分钟的时候,候补柜台开始叫候补的人,你只需要在叫号前把名字登记给他们就好了,去早了无非就是排的靠前点,还是那句话,正常不忙的时候都没几个人候补。而东航这个强大的I仓对折兑换就好比一张随便乱改的Y舱了,甚至更好,因为Y舱的候补北京不给托运行李。

Posted by Troy under .东方航空公司(China Eastern) | 10 Comments to Read

  1. Greg said,

    美国的航空公司对standby的list描述得非常详细,中国是不是排队比较主观?下面是达美的standby priority list:

    Standby Priority Codes
    Rank Code Type ELIGIBILITY
    1 HKM RS SAME AS HK ONLY DM/EP/PM/GM/MM/FO
    2 HKDL PS CONFIRMED CREWMEMBER OR MECHANIC WITHOUT SEAT ASSIGNMENT.
    3 HKI RS USE ONLY WHEN PAX HAS BEEN AFFECTED BY AN IROP. USE OF THE //HKI// CODE MEANS THE PAX NAME WILL BE DISPLAYED ON THE – **REBOOKED LIST** ON GIDS.
    4 HK RS CONFIRMED PASSENGER FOR WHOM THERE IS NO AVAILABLE SEAT INCLUDING CONFIRMED PS / PS-Y PASSENGERS.
    5 HKV RS CNFRMD PASSENGER WHO IS WILLING TO DEPLANE OR GIVE UP THEIR SEAT ON AN OVERSOLD FLT. AGENTS MAY USE THIS CODE TO CLEAR HK VOL. PAXAFTER CLEARING HK PAX WHO WANT TO TRAVEL.
    6 UP1 RS CUSTOMERS WHO PAID FOR A HIGHER FIRST OR BUSINESS CLASS FARE BUT ARE NOT CONFIRMED IN THE FORWARD CABIN AND DESIRING AN UPGRADE
    7 UP2A RS DL RESERVE DM / DM PASSENGER BOOKED IN Y/B/M/H/Q/K AND DESIRINGTO USE A SYSTEMWIDE UPGRADE TO FIRST OR BUSINESS CABIN.
    8 UP2B RS DL RESERVE PM / PM PASSENGER BOOKED IN Y/B/M/H/Q/K AND DESIRINGTO USE A SYSTEMWIDE UPGRADE TO FIRST OR BUSINESS CABIN.
    9 UP2 RS AF AND KL ELITES AND DL MEDALLIONSON FULL Y FARES DESIRING COMP MEDALLION UPGRADE TO FIRST/BUSINESSCLASS – EXCLUDES YCA FARES
    10 UP3D RS DL RESERVE DM / DM PASSENGER IN B/M/H/Q/K/L/U/T/E CONFIRMED IN COACH AND DESIRING COMPLIMENTARY UPGRADE TO FIRST OR BUSINESS CABIN INCLUDING YCA FARES
    11 UPP1 RS DL RESERVE DM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN Y/B/M/H/Q/K OR ON A PEAK AWARD TICKET AND DESIRING COMPLIMENTARY UPGRADE TO FIRST OR BUSINESS CABIN.
    12 UPP2 RS DL DM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN Y/B/M/H/Q/K OR ON A PEAK AWARD TICKET AND DESIRING COMPLIMENTARY UPGRADE TO FIRST OR BUSINESS CABIN.
    13 UPP3 RS DL RESERVE DM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN L/U OR ON A MID AWARD TICKET OR ON AN AWARD TICKET REBOOKED INTO Y DUE TO IROP AND DESIRING COMPLIMENTARYUPGRADE TO FIRST / BUSINESS CABIN.
    14 UPP4 RS DL DM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN L/U OR ON A MID AWARD TICKET OR ON AN AWARD TICKET REBOOKED INTO Y DUE TO IROPAND DESIRING COMPLIMENTARY UPGRADETO FIRST OR BUSINESS CABIN.
    15 UPP5 RS DL RESERVE DM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN T/E OR A LOW AWARD TICKET AND DESIRING COMPLIMENTARY UPGRADE TO FIRST OR BUSINESS CABIN
    16 UPP6 RS DL DM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN T/E OR A LOWAWARD TICKET AND DESIRING COMPLIMENTARY UPGRADE TO FIRST OR BUSINESS CABIN
    17 UP3 RS DL RESERVE PM / PM PASSENGER IN B/M/H/Q/K/L/U/T/E CONFIRMED IN COACH AND DESIRING COMPLIMENTARY UPGRADE TO FIRST OR BUSINESS CABIN INCLUDING YCA FARES
    18 UPP7 RS DL RESERVE PM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN Y/B/M/H/Q/K OR ON A PEAK AWARD TICKET AND DESIRING COMPLIMENTARY UPGRADE TO FIRST / BUSINESS CABIN.
    19 UPP8 RS DL PM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN Y/B/M/H/Q/K OR ON A PEAK AWARD TICKET AND DESIRING COMPLIMENTARY UPGRADE TO FIRST OR BUSINESS CABIN.
    20 UPP9 RS DL RESERVE PM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN L/U OR ON A MID AWARD TICKET OR ON AN AWARD TICKET REBOOKED INTO Y DUE TO IROP AND DESIRING COMPLIMENTARYUPGRADE TO FIRST / BUSINESS CABIN.
    21 UPPA RS DL PM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN L/U OR ON A MID AWARD TICKET OR ON AN AWARD TICKET REBOOKED INTO Y DUE TO IROPAND DESIRING COMPLIMENTARY UPGRADETO FIRST OR BUSINESS CABIN.
    22 UPPB RS DL RESERVE PM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN T/E OR A LOW AWARD TICKET AND DESIRING COMPLIMENTARY UPGRADE TO FIRST OR BUSINESS CABIN
    23 UPPC RS DL PM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN T/E OR A LOWAWARD TICKET AND DESIRING COMPLIMENTARY UPGRADE TO FIRST OR BUSINESS CABIN
    24 UP4 RS DL RESERVE GM / GM PASSENGER ON B/M/H/Q/K/L/U/T/E CONFIRMED IN COACH AND DESIRING COMPLIMENTARY UPGRADE TO FIRST OR BUSINESS CABIN INCLUDING YCA FARES
    25 UPPD RS DL RESERVE GM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN Y/B/M/H/Q/K OR ON A PEAK AWARD TICKET AND DESIRING COMPLIMENTARY UPGRADE TO FIRST OR BUSINESS CABIN.
    26 UPPE RS DL GM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN Y/B/M/H/Q/K OR ON A PEAK AWARD TICKET AND DESIRING COMPLIMENTARY UPGRADE TO FIRST OR BUSINESS CABIN.
    27 UPPF RS DL RESERVE GM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN L/U OR ON A MID AWARD TICKET OR ON AN AWARD TICKET REBOOKED INTO Y DUE TO IROP AND DESIRING COMPLIMENTARYUPGRADE TO FIRST / BUSINESS CABIN.
    28 UPPG RS DL GM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN L/U OR ON A MID AWARD TICKET OR ON AN AWARD TICKET REBOOKED INTO Y DUE TO IROPAND DESIRING COMPLIMENTARY UPGRADETO FIRST OR BUSINESS CABIN.
    29 UPPH RS DL RESERVE GM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN T/E ORA LOW AWARD TICKET AND DESIRING COMPLIMENTARY UPGRADE TO FIRST OR BUSINESS CABIN
    30 UPPI RS DL GM PASSENGER BOOKED ON A PAY WITH MILES TICKET IN T/E OR A LOWAWARD TICKET AND DESIRING COMPLIMENTARY UPGRADE TO FIRST OR BUSINESS CABIN
    31 UP5 RS DL RESERVE FO / FO / SM PASSENGER ON B/M/H/Q/K/L/U/T/E CONFIRMED IN COACH AND DESIRING COMPLIMENTARY UPGRADE TO FIRST OF BUSINESS CABIN INCLUDING YCA FARES
    32 UP6 RS AF-KL-AM-AS ELITE/DL MEDALLION COMPANIONS DESIRING COMP MEDALLIONUPGRADE. ALSO INCLUDES CUSTOMERS WHO PAID FOR A DISCOUNT FIRST/ BUSINESS CLASS FARE BUT ARE NOT ..CFMD IN THE FWD CABIN DSRG AN UPGR
    33 UP7 RS PASSENGER TRAVELING ON A REDEEMED R/O CLASS OF SERVICE CONFIRMED IN COACH AND DESIRING FIRST CLASS OR BUSINESS
    34 SBUP RS *PAID STBY UPGRADE PROGRAM* *YBMHQK FARES-ALL ELIGIBLE MARKETS*LUT FARES PERMITTED TO/FRM HAWAIISEE G*707/2 OR KM: STANDBY UPGRADE*CREDIT CARD ONLY *AGENT ENTRY: SB*SBUP
    35 PSUP PS ANY/ALL PS/PSY – DL DELTA TECH/DCIAND OAL – COBUS PSGR/DEADHEAD CREW/PSGR WTH TKT DESIG EQG11 OR FR958/ONE GREAT TEAM/NEW DAY/EMPLOYEE AWARD TRVL CFMD IN Y DSIRNG AN UPG*USE TODAYS DATE AS DOE FOR OAL*
    36 A2 RS PRIORITY STANDBY FOR INCOP UMNR/ DISABLED OR CUSTOMERS TVLG DUE TO FAMILY DEATH/EMERGENCY
    37 B1 RS INCONVENIENCED OR MISHANDLED BY DL – INCLUDES DL OVERSALE/DESIRINGTHRU/MISCON/CXLD/MISCON FROM DL/OA FLT WITH CNFMD DL SPACE *USE C FOR NON-IROP/DBC EXCEPTIONS
    38 SDSB RS SAME DAY CONFMD PROGRAM *DM/PM/GM* STBY ONLY BTWN ORG-DEST TRAVEL COMP/FAMILY MBRS-NOT ELIG NOT ALLOWED:CHG ORIG/DEST/CONX CTY/NON-STOP TO CONX/CO-TERMINAL. ALLOWED: CONX TO NONSTOP/SME CNX
    39 SHYR RS *** SHUTTLE USE ONLY *** -SAME AS SHY ONLY DM/PM/GM/FO
    40 SHY RS *** SHUTTLE USE ONLY *** -UNRESTRICTED Y AND R/N TICKETS -NON ELITES -STBY ONLY ON SHUTTLE FLTS WHEN UNABLE TO CONFIRM REQUESTED FLT -STBY ALLOWED FOR ANY DATE
    41 SHKR RS *** SHUTTLE USE ONLY *** -SAME AS SHK ONLY DM/PM/GM/FO
    42 SHK RS *** SHUTTLE USE ONLY *** -ONLY K/M BOOKING CLASSES ALLOWED -NON ELITES -STBY ONLY ON SHUTTLE FLTS WHEN UNABLE TO CONFIRM REQUESTED FLT -STBY ALLOWED FOR ANY DATE
    43 PS PS DL EMPLOYEE COBUS/DEADHEAD CREW OR OAL WITH PS BOOKING BY INTERLINE DEPT — NOT CONFIRMED ON FLIGHT DESIRING STANDBY FOR EARLIER/LATER FLIGHT
    44 C RS FLAT TIRE STANDBY ALL EXCEPTION STBY FOR REVENUE PAXAND EMPLOYEE AWARD TRAVEL FOR DM/PM/GM USE SDSB
    45 E2 RS SKYTEAM AMERICA/VISIT USA STBY
    46 S1A SA EMERGENCY TVL FOR DL/DT/FMR DL WSPN OR OA EMP AND/OR DEPENDENT *USE PPR*NONE AND TODAYS DATE AS DOE FOR OAL*
    47 S1 SA -DL COMPANY BUSINESS -DL RELOCATION -CERTIFIED TOURS COMPANY BUSINESS -DL CONX/SKYTEAM/OAL EMP ON COBUS *USE PPR*NONE AND TODAYS DATE AS DOE FOR OAL AND CERTIFIED TOURS*
    48 S2 SA S2 PRIORITY PASS TVL DL/DT/FMR DL WSPN EMP OR SINGLE DL EMP PARENTS OH ON OH FLTS. OAL BUSINESS TRVL. OAL S2A COBUS ANNUAL PASS *USE PPR*NONE AND TODAYS DATE AS D.O.E. FOR OAL S2/S2A TRAVEL*
    49 S2B SA HONOR ROLL PASSES -ALLOWED SYSTEM WIDE -DELTA AND OH FLIGHTS ONLY -CODESHARE FLTS NOT ALLOWED
    50 S3 SA -EMP/SP/DEP/PARENTS OF SINGLE EMP -PARENT OF NONSINGLE EMP TVL W/EMP-NONDEP ONLY W/EMP -ACTIVE DL ON DL/OH/CP/XJ/RP/S5/9E-ACTIVE DL CONX ON THEIR OWN FLTS
    51 S3B SA RETIREES/ PARENTS NONDEPENDENT CHILDREN OF DL/OH EMPLOYEES AND RETIREES/DISABLED EMP/WIDOWS OF EMP /WA **EARLY OUT**/ -DL RECOVERY VLT PARTICIPANTS AND FURLOUGHS AND THEIR PASS RIDERS
    52 S3C SA EV/OO/RP/S5/XE/9E/OH ON DL MAINLINE FLTS FOR EMP/SP/CHD. -DL EMP/SP/CHD ON EV/OO -DGS PASS RIDERS ON DL/OH
    53 S3CR SA DL PARENT/NONDEP CHILDREN/FURLOUGHEMP/RETIREES TRVL ON EV/OO/RP/S5/ XE/9E/OH. -OO BUDDY ON OO -OH RETIREES ON DL MAINLINE FLTS
    54 S3D SA SKYTEAM AND CODESHARE EMP/SP/DOM PARTNER/MINOR DEP/PARENT -OAL/S MAY ONLY BE CLRD IN COACH -IF COACH IS FULL-STBY ON NEXT FLT-AF/AM/AS/AT/AV/AZ/CI/CZ/DJ/G3/HA/KE/KL/KQ/OA/OK/RO/SU/UX/VN
    55 S4 SA OAL IND.DISCOUNT/ZED PASS RIDERS -DL BUDDY PASS RIDERS -DL CONX PARENTS EXCEPT COMAIR *USE TODAY AS DOE FOR CONX PARENTS*USE TODAY AS DOE FOR OAL EMPLOYEE*OAL/S MAY ONLY BE CLRD IN COACH
    56 S4B SA -FORMER PAN AM PARTICIPANTS NOT EMPLOYED BY DELTA WHO ARE ELIGIBLEFOR PASSES -RETIREES OF DEFUNCT CARRIERS WITHA PASS ISSUED BY DELTA
    57 145 RS ** BANKRUPT CARRIER STBY PRGM ** – ATA STBY INFO – G*9367/41 OR KM – AQ/ALOHA AIRLINES – G*9367/22 – SKYBUS AIRLINES – G*4680/10 USE KM KEYWORD (ROC BULLETINS) – STBY CHARGES APPLY
    58 JSA SA FLOWBACK JUMPSEAT PRIORITY FOR OALCREW WHEN PROCESSED WITH PJS* OAL FLOWBACK MAY BE SEATED IN THE COACH CABIN ONLY

  2. hellohello1226 said,

    真实用,可惜无东航里程,谢谢刘总宝贵经验

  3. zhthbj said,

    真不错,国航的打折兑换只是选择不好时段的航班打折,还不能改期,东航里程对折的时候使用最划算了

  4. Troy said,

    @Greg, 中国也不是纯排队,也有顺序,不过是手动登记,而且是在外面排队,而不是美国,到gate排队

  5. dudu said,

    我最近也是对折兑了一张东航国际票,不过机票上写明是不能改到7.5-8.26,请问刘总,这段时间我去机场候补可以吗?

  6. james said,

    刘总,是不是只能在东航上海直属营业厅兑换?那如果我要是周六上午能兑到周日下午或晚上的上海-北京的票吗?

  7. Troy said,

    @James, 只能在营业厅换,可以上午换下午,你只要干的上飞机就行

  8. Troy said,

    @dudu, 不可以的。因为在这段时间内,票是无效的

  9. nankai_zy said,

    请教一下刘总:如果我用aeroplan换的CA的SZX-TSN-CTU的经济舱,其中TSN-CTU一段想早点儿出发,这样我可以去TSN机场候补么?这样子如果可以候补到的话,是不是还要交一个机票改期的费用,是交CA的100CNY呢,还是aeroplan规定的90CAD呢,谢谢

  10. Troy said,

    @Nankai_zy, 这个问题是这样的,首先按照正常流程,你需要联系AC去改票,那么如果你在机场候补,是取决于值班经理的业务水平和是否愿意帮你,因为,在候补成功为,他们需要给你手动迁移票号。如果愿意,2边都不付钱,但如果你要是找AC,你要给钱

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